At Best Home Cleaning Service, we strive to deliver high-quality cleaning services and complete customer satisfaction. This Refund & Returns Policy outlines the conditions under which refunds or rescheduling may be provided.
1. Service Satisfaction
Our team is committed to ensuring that every customer receives the best cleaning experience.
If you are not satisfied with the service provided, please inform us within 24 hours of completion. We will review the issue and, if necessary, arrange a free touch-up service to address the concern.
2. Refund Policy
- Once a booking is confirmed and payment is received, refunds are not generally applicable, except in special cases such as service cancellation by our team.
- Refund requests must be submitted within 24 hours of the scheduled service time.
- Approved refunds (if any) will be processed within 7–10 working days to the original payment method.
3. Service Cancellation
- Customers can cancel or reschedule bookings at least 24 hours prior to the scheduled time without any charges.
- Cancellations made within 24 hours of the appointment may result in a deduction from the advance payment to cover operational costs.
- If our team is unable to reach the service location or if incorrect details are provided, the advance payment will not be refunded.
4. No-Show Policy
If the customer is unavailable at the time of service or denies entry to the cleaning team without prior notice, the service amount will be forfeited, and no refund will be issued.
5. Exceptional Circumstances
In rare cases such as natural disasters, emergencies, or operational disruptions, services may be rescheduled without penalty or refunded upon request.
6. How to Request a Refund or Reschedule
To request a refund or reschedule your booking, please contact our support team:
📞 Call / WhatsApp: 8375810021
📧 Email: monuchauhan52708@gmail.com
Our support team will review your request and respond promptly.
7. Policy Updates
Best Home Cleaning Service reserves the right to modify or update this Refund & Returns Policy at any time. Changes will be effective immediately upon posting on our website.
Thank you for choosing Best Home Cleaning Service — your trusted partner for professional home cleaning in Delhi, Gurgaon & Noida!